RailOne App Features & Benefits: One App for All Railway Services in 2025

What is the RailOne App?

The RailOne App is a mobile app launched by Indian Railways on July 1, 2025. It brings all passenger services into one place. You can book tickets, check train status, order food, and more using this single app. It replaces the need for separate apps like IRCTC Rail Connect, UTS, NTES, Rail Madad, and Food on Track.

It is available free on both Google Play Store and Apple App Store, and developed by CRIS (Centre for Railway Information Systems).

Why RailOne App was Created

Before RailOne, passengers had to use different apps for different tasks:

• IRCTC for booking reserved tickets
• UTS for unreserved tickets
• NTES for checking train status
• Rail Madad for complaints
• Food on Track for food orders

Now, everything is in one place. The app saves time and phone storage.

Main Features of the RailOne App

Single Sign-On

• You can log in with your IRCTC or UTS ID.
• New users can register easily using mobile and OTP.
• It supports biometric login and mPIN for security.

Ticket Booking

• Book reserved and unreserved tickets.
• Buy platform tickets too.
• Get a 3% discount on unreserved and platform tickets if paid via R-Wallet.

My Bookings

• View all your ticket bookings in one tab.
• See both active and cancelled tickets.

Real-Time Train Tracking

• Check where your train is, expected arrival time, and delays.

Coach Position Finder

• See where your coach will stop on the platform.

Food Delivery (E-Catering)

• Order meals from IRCTC-approved vendors.
• Meals get delivered to your seat at over 100 stations.

Complaint System

• Built-in Rail Madad support.
• Raise complaints and check their status directly in the app.

Refunds

• Track and apply for refunds easily inside the app.

R-Wallet Payments

• Use Indian Railways’ digital wallet (R-Wallet).
• Load money securely using biometric or mPIN.

Plan My Journey

• Find trains, check routes, and schedules.

Extra Services

• Book porters for help at stations.
• Book last-mile taxis from stations to your destination.
• Get instant PNR status updates.

Multilingual Support

• Supports languages like Hindi, English, Bengali, Tamil, and more.

Saves Device Storage

• You don’t need to install multiple railway apps.

How to Download RailOne App

Steps to Download

1. Go to Play Store (Android) or App Store (iOS)
2. Search “RailOne”
3. Install the app by CRIS (free)

Registration

• Existing users can log in with IRCTC or UTS IDs.
• New users can register with mobile number and OTP.
• You can use it as a guest too, just for checking info.

Table: Services Included in RailOne App

Service Type	Available in RailOne?
Reserved Ticket Bookings	Yes
Unreserved Tickets	Yes
Platform Tickets	Yes
Train Tracking	Yes
Coach Location	Yes
PNR Status	Yes
Food Orders	Yes
Complaint Registration	Yes
Refunds	Yes
R-Wallet Payments	Yes
Porter Booking	Yes
Taxi Booking	Yes

RailOne vs Other Apps

Feature	RailOne	IRCTC	UTS	NTES	Rail Madad
Reserved Booking	Yes	Yes	No	No	No
Unreserved Tickets	Yes	No	Yes	No	No
Train Status	Yes	No	No	Yes	No
Food Delivery	Yes	No	No	No	No
Complaint Feature	Yes	No	No	No	Yes

Benefits for Passengers

• One app for everything.
• Saves storage and time.
• Simple interface for all users.
• Secure logins with biometrics.
• Discounts with R-Wallet.

How RailOne Supports Indian Railways

• Helps reduce dependence on third-party apps.
• Fits into PM Modi’s digital India plans.
• Part of bigger upgrade of the PRS (Passenger Reservation System).
• Makes train travel more organized.

Current Limits and What’s Coming

Current Issues

• No support for freight-related services.
• Some users report slow performance.
• Tatkal booking needs Aadhaar-verified IRCTC ID and may still rely on the IRCTC app.

Future Plans

• PRS system will be upgraded by December 2025.
• RailOne will support more languages and features.
• Feedback from users will guide updates.

User Experience and Safety

• Interface is clean and easy.
• Supports many Indian languages.
• Good for new users and those not comfortable with tech.
• Biometric and mPIN login keeps data safe.

FAQs about RailOne App

1. Is RailOne free to use?

Yes. You can download and use it for free.

2. Do I still need the IRCTC app?

Not really. RailOne has most of its features. But some bookings, like Tatkal, may still use IRCTC.

3. Can I order food with RailOne?

Yes. You can order meals to your train seat.

4. How do I pay inside the app?

Use the R-Wallet. You can add money using mPIN or biometrics.

5. Can I use it without an account?

Yes. Guest mode lets you check train info without logging in.

The RailOne App is a big step for Indian Railways. It brings many services into one easy app. Passengers no longer need 4-5 different apps. Booking tickets, tracking trains, ordering food, and even filing complaints can now all be done in one place. While it still needs updates like Tatkal bookings and faster performance, it’s a helpful tool already. And with regular updates, it will only get better.

The RailOne App is now an important part of modern train travel in India. If you travel by train often, it’s worth downloading and trying out.

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